I could hear the big smile in the rep's voice as she said, "we can do that!" With surprise and wonder, I said "what do you mean.?" She said "there's nothing we can't fix." I said "what do you mean? We wanted them for tomorrow night.". I thanked her, but did express disappointment that my wife wouldn't have them for NYE. She said a package of ribs would be sent out to me. I explained what happened, and offered to send photos of the stuff I received as proof of the mistake. I immediately called Jack Stack, and got a great, upbeat woman on the line. Instead of the ribs, we got a package of pork burnt ends. Opening it, I was surprised-and very disappointed- to find an error in the order. Delivery was expected on December 31st (happy new year dinner at home!). The box also came with beans, and a bottle of sauce. I ordered chopped bbq sauced brisket and beef burnt ends, along with a half slab of unsauced ribs. My wife had been craving great ribs, and so, for the first time in years, I ordered a bbq sampler from Jack Stack (before 2020 I had been to KC each year). and I look forward to being able to return to KC again! I cook a lot, and marvel at how Jack Stack can cook this great bbq, freeze and pack it, and have it heat up to be as tender, moist, and flavorful as any bbq in town. And that night, I heated everything in the oven, and the food was. the package was on the front step! Opening it, we found the promised half rack of ribs. I thanked her, but wondered if this could really happen. "Really? ! You can do that?" "Of course" she said. She happily said "I am sending them right now, overnight delivery." I was shocked.
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